Karri Mia Chalets & Studios – Guest Terms & Conditions

Last updated: 27 August 2025

(These terms apply to all Karri Mia Chalets & Studios bookings, including The Shadforth at Denmark.)

1. Acceptance

• By paying your deposit, you agree to these Terms & Conditions.
• These terms may be updated at any time without notice.
• Guests are responsible for any damage, loss, or extra cleaning during their stay. Charges may be applied to the credit card on file.

2. Check-In / Check-Out

• Check-in: from 3:00pm
• Check-out: by 10:00am
• Early check-in or late check-out may be available with prior approval (fees may apply).
• Late check-out/ early check- in (without approval) will incur a $45 fee.

3. Payment

• Deposit:  25% (online bookings) or One night stay if requested (direct bookings)
• Balance due:
  • All bookings – 48 hours before arrival*.
  • *Peak season (Dec – Jan) – 2 weeks before arrival.
  • Payments for group bookings are unable to be split between guests. Booker agrees to T+C;s and payment needs to be made as per our terms and conditions.
• Payment methods: Visa, Mastercard, or Direct Bank Transfer (1.75% card fee applies).
• Direct transfers must be received at least 5 days before arrival (14 days during peak periods), with a valid card kept on file for security (no split group payments).
• Bookings may be cancelled if payments are not received on time.

4. Cancellations & Changes

Third-party bookings (e.g. Booking.com) are subject to their policies and incur a $50 fee for any change or cancellation. We recommend booking direct for best flexibility.

Reservation changes subject to a $50 change in reservation fee.

Specials and Stay 1 night Free Rates = Non-refundable

5. Minimum Stays

• Minimum stay applies during school holidays and long weekends (3/ 5/ 7 nights as set by reservation date).
• One-night stays may be allowed in special cases (surcharge: $50 Studio / $70 Chalet).

6. Security Bond & Charges

• A valid credit card must be kept on file for all bookings.
• Charges may apply for breakages, missing items, moving furniture, excess rubbish, or extra cleaning.
• If a unit must be taken offline for cleaning/damage, a minimum $500 fee applies.
• Group bookings (3+ chalets): $100 bond applies.
  • Removing, sharing or relocating furniture, crockery or cutlery **voids the group bond** and incurs replacement charges – units are individually owned, although managed under Karri Mia.
  • If a unit is taken offline due to damage or severe mess, a minimum $500 fee applies. This includes carpet cleaning or sanitisation for bodily fluids.

7. Guest BBQs

• For outdoor use only – do not move BBQs.
• Never leave unattended and not to be used on total fire ban days.
• Clean after use. Failure = $80 cleaning fee.

8. Noise & Behaviour

• Quiet hours from 10:00pm.
• Excessive noise, offensive, or disruptive behaviour will result in eviction without refund.

9. Linen & Cleaning

• Linen, pillows, blankets, and towels are provided.
• Units are not serviced daily. For 7+ night stays, one refresh is included.
• Before departure: remove food from fridge, empty bins, wash dishes, return borrowed items, leave furniture as found.
• Extra cleaning charges may apply if units are not left in reasonable condition.

10. Pets (Dog-Friendly Units Only)

• One dog per approved unit ($40 per stay).
• Not allowed in Chalets #1, #7, #10, or refurbished chalets.
• $250 pet bond applies (refunded if no damage/extra cleaning).
• Dogs must be 12+ months old, vaccinated, registered, and not on restricted breed list.
• Not allowed on beds/furniture, not to be left unattended, must remain on lead outside.

11. Group Bookings & Weddings

• Weddings permitted only when all accommodation is booked by the wedding party.
• Max 100 ceremony guests, no marquees permitted.
• Up to 3 booking changes included. Extra changes = $50 each.
• Parking in overflow areas only, not on grass.

12. Smoking & EV Charging

• Smoking outdoors only. $500 fee for indoor smoking.
• EV charging is not permitted at units. Stations available in Denmark township.

13. The Shadforth at Denmark

• Base booking = 2 guests (Master bedroom only). Additional guests incur fees as more bedrooms are opened.
• Day visitors permitted (max 10 total people onsite). Overnight stays = booked guests only.
• No pets or smoking permitted.
• Damage or excess cleaning requiring closure = minimum $1,500 fee.
• Spa use subject to safety rules (no glass, food, unsupervised children, or risky behaviour).

14. Problems or Complaints

• Please let us know immediately if you have any issues – we want your stay to be enjoyable.
• After-hours callouts for non-urgent issues may incur a $50 fee.
• Management is not responsible for accidents, illness, or loss during your stay.
• We recommend all guests purchase travel insurance.

By booking and paying your deposit, you agree to these Terms & Conditions.