“Booking” means the period for which you have paid to stay at the Property.
“Property” means Karri Mia Chalets and Studios and all its fixtures, fittings and equipment.
“Management” means the owners and managers of the Property.
“Guests” means the persons who stay overnight in the Property during the Booking.
“Visitor” means a person a Guest permits to visit the Property during the Booking.
ACCEPTANCE & RESPONSIBILITY
Payment of the Deposit constitutes acceptance of these Terms and Conditions.
Terms and conditions are subject to change without notice.
Guests agree as a condition of booking that any damage caused to Karri Mia property may be reimbursed by a non-refundable charge against guests credit cards.
Requests to book specific chalets and studios may be requested at time of booking but can not be guaranteed.
CHECK IN/ OUT
Check-in time is not before 3pm on the arrival date and check out time is not later than 10am on the departure date.
Early check in and late departure is subject to prior arrangement and availability and extra charges may apply.
You must notify Management of your expected arrival time and a mobile contact number at least 30 days before arrival. Please ensure that you do not arrive early without communicating with management.
Check-in/check-out and key collection/return procedures will be as follows: Self check-in from 3pm and check-out no later than 10am. Key arrangements emailed when balance payment is processed and card details provided for security purposes. When checking out, keys to be left in the key box, unless alternative arrangements have been made prior to arrival.
A deposit of one night’s stay will be charged to your nominated bank card when the booking has been received. Bookings are not confirmed unless and until this deposit has been received. This includes bookings made on third party websites.
Payment in full must be paid 48 hours prior to arrival. During the Christmas/New Year period we require the full amount to be paid at least 2 weeks before arrival.
Payments of the amount due, must be received in Australian $ net of any bank or other transaction charges.
Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice to you.
We accept payment by the following methods only: Visa, MasterCard or direct deposit into our bank account.
Our bank details will be provided on request for direct deposit payments.
CANCELLATION OR VARIATION
If you wish to vary or cancel your booking, please contact us immediately via email firstname.lastname@example.org
A deposit equal to one night’s stay is required to secure your booking.
If you cancel your booking within 30 days of your stay, your deposit can be used as credit for a future stay, subject to availability. Postponed bookings need to be rebooked within 12months of the cancellation date. The $50 admin fee is applicable to all changes and postponements.
If you cancel your booking within 48 hours of arrival, or the booking is a no show, full payment is required and non-refundable. We are unable to provide a refund or credit for cancellation after full payment has been made for a change of circumstances.
If you cancel outside of the 30 days, the deposit is refundable, minus a $50 cancellation fee per unit. The remaining deposit will be refunded to the card on the booking file.
Bookings made on third party websites are also subject to the terms and conditions of the booking platform. We strongly recommend you book directly with us.
A variation of the Booking which reduces the number of nights stay will be treated as a cancellation of the Booking in respect of those nights.
An administration charge of $50 will be charged for any variation or cancellation.
In the case of any COVID restrictions that are implemented with less than 30 days’ notice that prevent you from legally entering the region, we also offer a postponement for another stay within 12 months of the original booking.
PEAK PERIODS / SCHOOL HOLIDAYS
School holidays and long weekends have a minimum night stay of 3-7 nights.
No refund will be made for a variation to the extent that it breaches our minimum night’s stay policy. If, however, under extenuating circumstances a one night stay is allowed, there will be a surcharge of $50 for Studio bookings, and $70 for Chalet bookings.
Final payment is due 2 weeks before arrival during Christmas and New Year period of 17th December – 10th January.
If full payment is not received as described above, reservation will be cancelled without notification. Any Deposit paid will be forfeited.
Reservations cancelled within 14 days from arrival during Christmas will forfeit full amount of the reservation.
A credit card authorisation must be provided to Management upon confirmation of your Booking.
Any damage loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests beyond those declared.
A $100 bond applies to group bookings of 3 chalets or more.
If a unit is required to be taken offline due to excess cleaning or damage, a minimum $500 fee will be charged. This includes, but not limited to: carpet cleaning required, sanitisation due to vomit or bodily fluids, and/or breakage.
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (e.g. fire, storm, damage, natural disaster) Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.
Offensive Behaviour & Excessive Noise – Drunkenness, offensive, aggressive or threatening behaviour & excessive noise will not be tolerated under any circumstances. Persons displaying this type of conduct will be removed from the property. Please remember to keep your televisions & radios at a volume that will not disturb your neighbours. All noise of a disruptive nature is to cease by 10.00pm.
GROUP BOOKINGS AND WEDDINGS
Wedding ceremonies are allowed onsite at Karri Mia Chalets and Studios, only when ALL accommodation has been booked by the wedding party. Accommodation minimum night stays apply.
Karri Mia sleeps up to a maximum of 57 guests. Wedding bookings are not permitted during school holidays.
Onsite ceremonies are limited to 100 guests, using our existing grassed areas. Ceremony set up and decoration must not damage the grounds or the property. Wedding ceremony grounds hire is applicable.
Karri Mia provides the accommodation, all wedding set up and hire to be arranged by Bride/Groom/external wedding coordinator.
Guests remain responsible for persons attending. We require no disturbance of neighbours, no undue noise, silence when entering and leaving the premises, no behaviour likely to cause damage to property or offence or embarrassment to others and all noise to cease by 11pm.
Marquee weddings are not currently permitted.
Reception can be arranged directly with Ajar Restaurant.
Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, repairs.
We provide accommodation for parties and functions held only at Ajar Restaurant, unless advised and approved by Management prior to the function.
LINEN AND TOWELS
We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bathroom on departure. Further linen may be hired through Management. Beach towels are not included. Any linen damaged or not left in the rooms upon departure will be charged.
Cleaning usually occurs every 5 days and linen changes every 7 days. If you request cleaning to be done more often, an additional cost will be charged.
An additional charge will be charged for units not left in reasonably clean condition
Dogs are the only pet allowed on the property.
Only some of our rooms are pet friendly, with a limited number of dogs allowed onsite at one time. It is essential you advise if you will be bringing your pooch with you.
Dogs are not allowed in Chalet #10 or refurbished chalets.
One dog per unit. Dogs incur a $40 additional charge, per unit.
Pet owners are responsible for cleaning up after their pets within the Property.
A $250 pet bond is held for each stay. This will be released after checkout, provided there is no extra cleaning required, or damage.
Guests will be held responsible for any damage that their pet causes, or any additional cleaning required to remove pet hair from furniture and carpets.
Age and breed of dog must be advised prior to arrival.
By bringing your pet with you, you agree to the following:
Pets are not under any circumstances allowed on the furniture or beds
Please keep dogs on a lead at all times when on the grounds
Please pick up and dispose of all dog droppings appropriately, outdoor skip bins can be located on the far side of the guest laundry and games room. Do not use the bin inside the units or guest laundry.
Please do not leave your pet unattended as it may cause them and neighbours’ distress.
Pets are to be of a quiet nature and it is the Owner’s responsibility to keep noise at a minimum at all times. Constant barking/howling is not acceptable.
No puppies allowed. Dogs must be at least 12 months of age to stay.
We are unable to accept female dogs on “heat”. Dogs must be fully house and toilet trained.
Your dog must be clean and brushed prior to arrival.
If your dog sheds a lot of hair, you are responsible to clean it up. Please bring your own vacuum cleaner or sticky rollers.
No wet dogs inside.
You must bring your own dog bowl and bedding – do not use Karri Mia’s crockery or bedding.
Do not strip the beds as this often results in pet hair soiling the protective linen.
Always keep your pet on a lead and with you while on the grounds, there may be rat bait present.
Management take no responsibility in the health, happiness and wellbeing of your pet.
Failure to meet our terms and conditions can result in being asked to vacate the property without refund, and/or loss of pet bond.
YOUR OTHER RESPONSIBILITIES
You must comply with all applicable rules outlined in this document and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and the quiet enjoyment of the Property and our neighbours.
You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. We may recover from you repair or replacement costs.
Only the guests nominated and agreed in the Booking may stay overnight in the Property. If any other guests stay extra charges shall apply, or the agreement may be terminated without refund. Maximum
Disturbance, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
Before departure, units are to be left in a clean and tidy condition. – All food must be removed from fridges – All rubbish put in the appropriate rubbish bins outside each unit – Crockery and cutlery washed, dried and packed away. If you take items to other units, they must be returned or charges will apply for the additional time taken to return them to where they came from.
Extra cleaning charges may be incurred for the cleaning of dirty dishes, emptying the fridge, removal of excessive rubbish, staining of sheets, floors or furniture. Should the cleaning fee be more than the usual cost for cleaning the property, you may be charged the additional costs over and above the normal cleaning fee which will be charged to your credit card.
All furniture and furnishings must be left in the position they were in when you arrived
The property should be vacated on time and the front door is to be locked. All keys must be returned to Management or as otherwise directed.
You are responsible for the safekeeping and replacement of accommodation keys.
An after-hours call out fee of $50 applies to call outs between the hours of 7am – 7pm
Smoking is permitted out of doors, and strictly NO smoking is allowed within the Property. If we suspect you have been smoking inside the unit, a $500 fee will be charged to your card for the additional cleaning required.
No more than 2 vehicles are to be parked at our units. All visitors and any other vehicles must park in the overflow carpark.
Bookings are based on 2 people using 1 room, additional guests incur a $10 per night fee. If requiring the second bedroom and bathroom to be opened when only 2 guests booking, an additional room fee of $45 may apply.
PROBLEMS OR COMPLAINTS
In the case of any problem or complaint, you must inform Management at the earliest opportunity so that Management has the opportunity to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
Failure to follow this procedure may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have. We recommend all guests purchase travel insurance since Management is not responsible for any injuries, illness or accidents that may occur whilst staying at the Property.
Our terms and conditions are subject to change at any time without notice.