“Booking” means the period for which you have paid to stay at the Property.
“Property” means Karri Mia Chalets and Studios and all its fixtures, fittings and equipment.
“Management” means the owners and managers of the Property.
“Guests” means the persons who stay overnight in the Property during the Booking.
“Visitor” means a person a Guest permits to visit the Property during the Booking.
Payment of the Deposit constitutes acceptance of these Terms and Conditions.
Terms and conditions are subject to change without notice.
Guests agree as a condition of booking that any damage caused to Karri Mia property may be reimbursed by a non-refundable charge against guests credit cards.
A deposit of either one night stay (when booking direct), or 25% (when booking online) is required to confirm your reservation. Bookings are not confirmed unless and until this deposit has been received. This includes bookings made on third party websites.
Payment in full must be paid 48 hours prior to arrival. During the Christmas/New Year period, full amount is required to be paid at least 2 weeks before arrival.
Payments of the amount due, must be received in Australian $ net of any bank or other transaction charges.
We accept payment by the following methods only: Visa, MasterCard or direct deposit into our bank account. Card payments incur a 1.75% processing fee.
Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice to you.
Our bank details will be provided on request for direct deposit payments. Payments made via direct bank deposit MUST be paid in full at least 5 days before arrival. A valid credit/debit card is required to be kept on file for all reservations
If you wish to vary or cancel your booking, please contact us immediately via email bookings@karrimia.com.au
Cancellations (more than 30 days from arrival):
If you cancel your stay with more than 30 days notice, you can choose to have your deposit refunded minus the $50 cancellation and refund fee. (The remaining deposit will be refunded to the card on the booking file),
or you can choose to postpone and use your deposit as a credit for a future stay, subject to availability (no cancellation charge for postponed bookings with more than 30 days notice*).
Postponed bookings need to be rebooked within 12 months of the cancellation date, and are subject to availability and price changes.
* Bookings made on third party websites including booking.com incur $50 cancellation and amended fee for any cancellations, postponement or changes. Bookings made on third party websites are also subject to the terms and conditions of the booking platform. We strongly recommend you book directly with us.
Cancellations WITHIN 30 days of arrival:
If you cancel your stay within 30 days of arrival, your deposit is non-refundable.
You can choose to use your deposit as credit for a future stay, subject to availability. Postponed bookings need to be rebooked within 12 months of the cancellation date.
Cancellations WITHIN 48 hours of arrival: *or within 14 days during December and January peak season.
If you cancel your booking within 48 hours of arrival, or the booking is a no show, full payment is required and non-refundable. We are unable to provide a refund or credit for cancellation after full payment has been made for a change of circumstances.
A variation of the Booking which reduces the number of nights stay will be treated as a cancellation of the Booking in respect of those nights.
An administration charge of $50 will be charged for any variation or cancellation, unless otherwise specified by management.
Final payment is due 2 weeks before arrival during Christmas and New Year period of 17th December – 10th January.
Reservations cancelled within 14 days from arrival during Christmas will forfeit full amount of the reservation.
If full payment is not received as described above, reservation will be cancelled without notification. Any Deposit paid will be forfeited.
School holidays and long weekends have a minimum night stay of 3-7 nights.
No refund will be made for a variation to the extent that it breaches our minimum night’s stay policy.
If, under extenuating circumstances a one night stay is allowed, there will be a surcharge of $50 for Studio bookings, and $70 for Chalet bookings.
A credit card authorisation must be provided to Management upon confirmation of your Booking.
Any damage loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage, BBQ cleaning or other excess cleaning requirements, extra Guests beyond those declared.
A $100 bond applies to group bookings of 3 chalets or more. Units are individually owned, removing or sharing furniture, crockery, cutlery between units incur loss/replacement charges and will void group booking bonds from being refunded on departure.
If a unit is required to be taken offline due to excess cleaning or damage, a minimum $500 fee will be charged. This includes, but not limited to: carpet cleaning required, sanitisation due to vomit or bodily fluids, and/or breakage.
BBQ’s must be supervised at all times and cannot be used on total fire ban days. Guests accept full responsibility for any damage or injury caused by the use of BBQ’s.
It is essential that children are kept away from the BBQ, and the BBQ is supervised at all times while in use.
Do not start the BBQ if there is any doubt over the ignition, gas control, understanding of use or safe operation of the unit.
BBQ’s are for outdoor use only, and are not to be moved from unit balconies.
Please ensure that you clean the BBQ and utensils at the end of each use and turn the gas off. Failure to clean the BBQ completely will result in additional cleaning charges ($80+).
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (e.g. fire, storm, damage, natural disaster) Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any money paid will be refunded in full.
Requests to book specific chalets and studios may be requested at time of booking but can not be guaranteed.
Offensive Behaviour & Excessive Noise – Drunkenness, offensive, aggressive or threatening behaviour & excessive noise will not be tolerated under any circumstances. Persons displaying this type of conduct will be removed from the property. Please remember to keep your televisions & radios at a volume that will not disturb your neighbours. All noise is to cease by 10.00pm.
Wedding ceremonies are allowed onsite at Karri Mia Chalets and Studios, only when ALL accommodation has been booked by the wedding party. Accommodation minimum night stays apply.
Karri Mia sleeps up to a maximum of 57 guests. Wedding bookings are not permitted during school holidays.
Onsite ceremonies are limited to 100 guests, using our existing grassed areas. Ceremony set up and decoration must not damage the grounds or the property. Wedding ceremony grounds hire is applicable.
Karri Mia provides the accommodation, all wedding set up and hire to be arranged by Bride/Groom/external wedding coordinator.
Guests remain responsible for persons attending. We require no disturbance of neighbours, no undue noise, silence when entering and leaving the premises, no behaviour likely to cause damage to property or offence or embarrassment to others and all noise to cease by 11pm.
Marquee weddings are not currently permitted.
Overflow carpark can be used for guest parking, NO PARKING on Karri Mia grassed areas, or shared roads.
Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, repairs.
We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bathroom on departure. Further linen may be hired through Management.
Beach towels are not included. Any linen damaged or not left in the rooms upon departure will be charged.
Units are not serviced daily, a room refresh is included for stays longer than 7 days.
Mid stay cleaning can be arranged for stays shorter than 7 days, an additional cost will be charged, pending availability.
Additional charges apply for units not left in reasonably clean condition.
Dogs are the only pet allowed on the property.
Only some of our rooms are pet friendly, with a limited number of dogs allowed onsite at one time. It is essential you advise if you will be bringing your pooch with you.
Dogs are not allowed in Chalet #1, Chalet #10, Chalet #7 or refurbished chalets.
One dog per unit. Dogs incur a $40 additional charge, per unit.
Pet owners are responsible for cleaning up after their pets within the Property.
A $250 pet bond is held for each stay. This will be released after checkout, provided there is no extra cleaning required, or damage.
Dogs must be fully vaccinated and registered.
No restricted breeds allowed: Argentinian Fighting Dog/Dogo Argentino, Brazilian Mastiff, Japenese Tosa/ Japenese Fighting Dog, American Pitbull Terrier, Canary Dog.
Guests will be held responsible for any damage that their pet causes, or any additional cleaning required to remove pet hair from furniture and carpets.
Age and breed of dog must be advised prior to arrival.
You must comply with all applicable rules outlined in this document and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and the quiet enjoyment of the Property and our neighbours.
You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. We may recover from you repair or replacement costs.
Only the guests nominated and agreed in the Booking may stay overnight in the Property. If any other guests stay extra charges shall apply, or the agreement may be terminated without refund. Maximum
Disturbance, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
Before departure, units are to be left in a clean and tidy condition.
– All food must be removed from fridges
– All rubbish put in the appropriate rubbish bins outside each unit
– Crockery and cutlery washed, dried and packed away. If you take items to other units, they must be returned or charges will apply for the additional time taken to return them to where they came from.
Extra cleaning charges may be incurred for the cleaning of dirty dishes, emptying the fridge, removal of excessive rubbish, cleaning of BBQ’s, staining of sheets, floors or furniture.
Should the cleaning fee be more than the usual cost for cleaning the property, you may be charged the additional costs over and above the normal cleaning fee which will be charged to your credit card.
All furniture and furnishings must be left in the position they were in when you arrived.
The property should be vacated on time and the front door is to be locked. All keys must be returned to Management or as otherwise directed.
You are responsible for the safekeeping and replacement of accommodation keys.
An after-hours call out fee of $50 applies to call outs between the hours of 8am – 6pm.
Smoking is permitted out of doors, and strictly NO smoking is allowed within the Property. If we suspect you have been smoking inside the unit, a $500 fee will be charged to your card for the additional cleaning required.
No more than 2 vehicles are to be parked at our units. All visitors and any other vehicles must park in the overflow car park.
Bookings are based on 2 people using 1 room, additional guests incur a $10 per night fee (Chalets). If requiring the second bedroom and bathroom to be opened when only 2 guests booking, an additional room fee of $45 may apply. Maximum occupancy for Chalets vary between 4 – 5 guests (specified on reservation).
Spa Studios are adult only (no children or infants). Maximum occupancy for Studios are 2 adults.
Charging of electric vehicle(s) is not currently permitted. EV Charging stations can be located in Denmark township. No vehicles (this includes vans and campers parked in driveways) are to be charged using power supply from Karri Mia units. Failure to comply may result in additional fees, and/or liability for damage, fire or electrical faults and repair.
Our terms and conditions are subject to change at any time without notice.