Karri Mia Chalets & Studios – Guest Terms & Conditions

Last updated: 27 August 2025

(These terms apply to all Karri Mia Chalets & Studios bookings, including The Shadforth at Denmark.)

1. Acceptance

• By paying your deposit, you agree to these Terms & Conditions.
• These terms may be updated at any time without notice.
• Guests are responsible for any damage, loss, or extra cleaning during their stay. Charges may be applied to the credit card on file.

2. Check-In / Check-Out

• Check-in: from 3:00pm
• Check-out: by 10:00am
• Early check-in or late check-out may be available with prior approval (fees may apply).
• Late check-out/ early check- in (without approval) will incur a $45 fee.

3. Payment

• Deposit:  25% (online bookings) or One night stay if requested (direct bookings)
• Balance due:
  • All bookings – 48 hours before arrival*.
  • *Peak season (Dec – Jan) – 2 weeks before arrival.
  • Payments for group bookings are unable to be split between guests. Booker agrees to T+C;s and payment needs to be made as per our terms and conditions.
• Payment methods: Visa, Mastercard, or Direct Bank Transfer (1.75% card fee applies).
• Direct transfers must be received at least 5 days before arrival (14 days during peak periods), with a valid card kept on file for security (no split group payments).
• Bookings may be cancelled if payments are not received on time.

4. Cancellations & Changes

• Third-party bookings (e.g. Booking.com) are subject to their policies and incur a $50 fee for any change or cancellation.
• We recommend travel insurance and booking direct for best flexibility.
• Reservation changes subject to a $50 change in reservation fee
• Variations (e.g. reducing your nights) are treated as a cancellation and reset to best available rates. 
• Specials and Stay 1 night Free Rates = Non-refundable

5. Minimum Stays

• Minimum stay applies during school holidays and long weekends (3/ 5/ 7 nights as set by reservation date).
• One-night stays may be allowed in special cases (surcharge: $50 Studio / $70 Chalet).

6. Security Bond & Charges

• A valid credit card must be kept on file for all bookings.
• Charges may apply for breakages, missing items, moving furniture, excess rubbish, or extra cleaning.
• If a unit must be taken offline for cleaning/damage, a minimum $500 fee applies.
• Group bookings (3+ chalets): $100 bond applies.
  • Removing, sharing or relocating furniture, crockery or cutlery **voids the group bond** and incurs replacement charges – units are individually owned, although managed under Karri Mia.
  • If a unit is taken offline due to damage or severe mess, a minimum $500 fee applies. This includes carpet cleaning or sanitisation for bodily fluids.

7. Guest BBQs

• For outdoor use only – do not move BBQs.
• Never leave unattended and not to be used on total fire ban days.
• Clean after use. Failure = $80 cleaning fee.

8. Noise & Behaviour

• Quiet hours from 10:00pm.
• Excessive noise, offensive, or disruptive behaviour will result in eviction without refund.

9. Linen & Cleaning

• Linen, pillows, blankets, and towels are provided.
• Units are not serviced daily. For 7+ night stays, one refresh is included.
• Before departure: remove food from fridge, empty bins, wash dishes, return borrowed items, leave furniture as found.
• Extra cleaning charges may apply if units are not left in reasonable condition.

10. Pets (Dog-Friendly Units Only)

• One dog per approved unit ($40 per stay).
• Not allowed in Chalets #1, #7, #10, or refurbished chalets.
• $250 pet bond applies (refunded if no damage/extra cleaning).
• Dogs must be 12+ months old, vaccinated, registered, and not on restricted breed list.
• Not allowed on beds/furniture, not to be left unattended, must remain on lead outside.
  
  

  Pet Policy – Karri Mia Chalets & Studios

  We’re pleased to offer pet-friendly stays in selected chalets. To ensure a comfortable experience for all guests, please review the following guidelines:

  Before You Arrive

  • Only designated chalets are pet-friendly, with a limited number of dogs allowed onsite at any one time.
  • Please advise us in advance if you are bringing a dog.
  • A $250 pet bond applies per stay and is refundable after checkout, provided there is no damage or extra cleaning required.
  • A $40 pet fee per stay applies.
  • One dog per chalet unless prior arrangements have been approved.
  • Please provide your dog’s age and breed prior to arrival (no breed restrictions).

  Pet Requirements

  • Dogs must be fully house-trained and over 12 months old (no puppies).
  • Dogs in heat are not permitted.
  • Your dog must arrive clean, brushed, and well-groomed.

  During Your Stay

  • Dogs must not be left alone inside chalets for extended periods.
  • Dogs are not permitted on furniture or bedding. Any breach will result in a bond deduction.
  • Pets are allowed indoors only if clean and dry.
  • Excessive barking or disturbances to other guests may result in you being asked to vacate.
  • If your dog sheds heavily, please clean up after them—bringing your own vacuum or lint rollers is recommended.
  • Please do not use Karri Mia linen, towels, or crockery for your pet.

  On the Grounds

  • Dogs must be on a lead at all times.
  • All waste must be collected, bagged, and disposed of properly.
    • Please use the large skip bin (near the games room), not your kitchen bin.

  Departure

  • Please do not strip beds, as this can spread pet hair and may affect your bond return.

  Important
  Failure to follow these guidelines may result in loss of your pet bond and/or termination of your stay without refund.

  Thank you for helping us maintain a clean, comfortable, and pet-friendly environment for all guests.

11. Group Bookings & Weddings

• Weddings permitted only when all accommodation is booked by the wedding party.
• Max 100 ceremony guests, no marquees permitted.
• Up to 3 booking changes included. Extra changes = $50 each.
• Parking in overflow areas only, not on grass.

12. Smoking & EV Charging

• Smoking outdoors only. $500 fee for indoor smoking.
• EV charging is not permitted at units. Stations available in Denmark township.

13. The Shadforth at Denmark

The Shadforth at Denmark, managed by Karri Mia Chalets and Studios, and is a private luxury home.

Please be advised the Karri Mia Chalets and Studios full terms and conditions apply to all guests, including bookings made for The Shadforth at Denmark.

By making a reservation you agree to be bound by Karri Mia Chalets and Studios’ full terms and conditions.

Occupancy and Guests:

• Base reservations are for 2 guests, with use of the Master bedroom and ensuite plus the guest toilet. Additional guests incur a nightly per night fee, 3+ guests for the use of two bedrooms and +4 guests for the use of all three bedrooms.
• Day visitors permitted only if total number of persons (including guests booked to stay) does not exceed 10 guests at any one time. Day visitors are required to park in the driveway of The Shadforth (not on the grassed areas) OR in the overflow carpark area at the entrance of Karri Mia. Day guests are permitted providing no disruption is caused to other guests, and only booked guests are to occupy The Shadforth overnight. Only guests booked to stay at the Shadforth are to use the spa.
• The Shadforth is suggested for guests aged 12years and above.
• Strictly no pets are allowed at ANY TIME at The Shadforth
• Guests are responsible for their personal belongings and safety, including the use of the spa, fire place and the safe keeping of keys during their stay.
  
  House Rules:
  
• Any damage loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests beyond those declared.
• Parties, functions, events and gatherings are not permitted, unless an event agreement has been pre-booked and approved with management prior to your stay (separate fees and charges apply).
• Spa rules are to be followed, additional cleaning fee will apply for food or beverage within the spa area. Guests accept full responsibility of risk for use of pool/spa facilities.
  – Children must be supervised at all times while in the pool/spa area.
  – No glass, food or beverages within the pool/spa area
  – Ensure that pool gates are always closed.
  – Guests should not swim under the influence of alcohol or drugs.
  – No running, diving, or risky behaviour.
  – Do not walk or sit on spa covers.
  – Guests are reminded that noise restrictions apply to ensure the comfort and privacy of all guests, please be conscious of neighbouring Chalets and Studios when using the spa after hours.
  – Replace spa cover after use.
• Smoking is not permitted at The Shadforth, inside or on the deck.
• Please ensure The Shadforth is left in a respectful manner, cutlery, crockery and other belongings of the house are not to be shared amongst other units or removed from the property, replacement fees will be charged for items missing or misplaced.
• If required to be taken offline due to excess cleaning or damage, a minimum $1500 fee will be charged. This includes, but not limited to: carpet cleaning required, removal of cigarette smoke, sanitisation due to vomit or bodily fluids, and/or breakage.
• Additional guests are allowed during daylight hours only, and are the responsibility of the booking guest. No disturbance of neighbours, no undue noise, no behaviour likely to damage the property or offence or embarrassment to others. Persons displaying drunkenness, offensive, aggressive or threatening behaviour and excess noise will be removed from the property.
• Any breach will result in eviction and forfeiture of payment and additional bonds.Housekeeping:
• The Shadforth is not serviced daily, we supply linen, towels, blankets and pillows. Guest amenities are restocked and towels replaced for stays longer than 5 days at a time convenient to you. Additional housekeeping can be requested, charges apply.
• Equipped with pod coffee machines. Additional pods can be purchased from the local IGA or brought with you (they fit the Nespresso Pods). Additional pods can be delivered and charged to your guest account.
• Guests staying longer than 7 nights are welcome to a room refresh during their stay, 24 hours notice is requested.
• Base booking = 2 guests (Master bedroom only). Additional guests incur fees as more bedrooms are opened.
• Day visitors permitted (max 10 total people onsite). Overnight stays = booked guests only.
• No pets or smoking permitted.
• Damage or excess cleaning requiring closure = minimum $1,500 fee.
• Spa use subject to safety rules (no glass, food, unsupervised children, or risky behaviour).

14. Problems or Complaints

• Please let us know immediately if you have any issues – we want your stay to be enjoyable.
• After-hours callouts for non-urgent issues may incur a $50 fee.
• Management is not responsible for accidents, illness, or loss during your stay.
• We recommend all guests purchase travel insurance.

By booking and paying your deposit, you agree to these Terms & Conditions.